When consumers would prefer a chatbot over a person

Actually, sometimes consumers don't want to talk to a real person when they're shopping online, a new study suggests. In fact, what they really want is a chatbot that makes it clear that it is not human at all.

How AI is shaping the future of sales strategies

In the fast-evolving business landscape, artificial intelligence, or AI, is taking center stage in transforming sales processes, making them more efficient and responsive to the dynamic market demands. A new University of ...

Experts address gaps in Canada's proposed flood insurance program

A pair of University of Waterloo flood disaster experts have published an analysis on the federal government's national flood insurance program that finds the proposed plan can do more to make insurance abundant and affordable ...

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